KNOWN ISSUE: A User does not have approved Software in the Software Portal if he belongs to a child or separate trusted Domain Group
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KNOWN ISSUE: A User does not have approved Software in the Software Portal if he belongs to a child or separate trusted Domain Group


Article ID: 177042


Updated On:


Software Management Solution


A User from a Trusted Domain Group not in the Root group (child or Separate) is unable to get a list of published software if the child or separate Groups were added to the Software Portal Configuration.


This is a defect in the way security is handled by the Software Portal.


This issue is fixed as a Point-fix in three version: SP2, SP2 MR1, and Software Management Solution SP2 MR2. A Point-fix is available upon request from Symantec Support. Please request the appropriate version for the fix.

Disclaimer: Point-fixes are provided as a stop-gap measure to resolve issues before a full engineering cycle can be completed. Point-fixes have not gone through a full testing cycle so there is some potential risk in deploying. Note the following instructions and how to back out should unexpected results occur.

The steps to apply the Point-fix are covered here: See below for instruction on how to apply the SP2 MR1, and for SP2 MR2 update.

  1. Call Altiris Support to obtain the Point-fix specific for your build (SP2 or SP2 MR1).
  2. Unzip the point fix and extract to the Notification Server.
  3. Remove or rename registry value "Altiris.SoftwarePortal,version="7.0...." in the registry at the key: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\Global".
  4. Stop IIS.
  5. Open Windows Explorer and browse to Windows\assembly, find Altiris.SoftwarePortal, right click and select "uninstall" from the context menu.
  6. Drag and drop the unzipped Altiris.SoftwarePortal.dll into the Windows\assembly folder.
  7. Start IIS. 

If you are needing to apply the SP2 only point fix please follow these instructions:
1. Stop the Altiris Service (two other dependent services will also be stopped).
2. Open a command-prompt.
3. Use the interface to browse to C:\WINDOWS\assembly\GAC_MSIL\Altiris.SoftwarePortal\7.0.1831.0__etc...
4. Backup original Altiris.SoftwarePortal.dll by using a copy command, such as: Copy Altiris.SoftwarePortal.dll “C:\Backup\”
5. Save the attached file.
6. Copy in the new version of Altiris.SoftwarePortal.dll just downloaded from the site above (must be done from the command-prompt).
7. In Windows Explorer, copy all downloaded .config files to  C:\Program Files\Altiris\SoftwareManagementSolution\Config  (backup old ones prior to copy, there should be 3).
8. Now in the Command Prompt go to C:\Program Files\Altiris\Notification Server\bin.
9. run AeXConfig.exe /configure  "C:\Program Files\Altiris\SoftwareManagementSolution\Config\SoftwareManagementSolution.config ". Wait until the task finishes (you will be returned to the prompt).
10. Start all Altiris services


Applies To

Notification Server 7.0x
Software Management Solution 7.0 SP1-SP2 MR1

NS > Root Domain > Root Domain groups work fine.
Users > Child or separate Trusted Domain Groups added to the Software Portal > These Groups do not work.

Attachments get_app
MR1PointFix_for1853031.rar get_app get_app