NS queues are full

Products

• IT Management Suite

Issue/Introduction

Altiris agent can't send any Basic Inventory or get a new Updated Configuration.

The following errors show under the NS logs:

 

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Process: w3wp.exe (2232)

Thread ID: 2364

Module: AeXNSEventRouter.dll

Source: EventRouter

Description: NS queues are full - registry value FlushAgentEvents is set.

 

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Process: AeXNSAgent.exe (1668)

Thread ID: 1696

Module: AeXNetComms.dll

Source: AeXNetworkTransport

Description: PostFile to 'http://NS_Server/Altiris/NS/Agent/PostEvent.asp' failed: HTTP error: 503 Service overloaded: Event not processed. The Server is busy and will not process any agent requests. Flush agent local event queue (-2147131385)

 

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Process: AeXNSAgent.exe (1668)

Thread ID: 1696

Module: AeXNetComms.dll

Source: CoNetworkTransport(320)

Description: HTTP error: 503 Service overloaded: Event not processed. The Server is busy and will not process any agent requests. Flush agent local event queue (-2147131385)

 

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Process: AeXNSAgent.exe (1668)

Thread ID: 1696

Module: AeXNSAgent.exe

Source: ConfigServer

Description: SendBasicInventory failed: HTTP error: 503 Service overloaded: Event not processed. The Server is busy and will not process any agent requests. Flush agent local event queue (-2147131385)

 

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Cause

The registry key FlushAgentEvents value set to 1

Resolution

Change the registry key FlushAgentEvents value from 1 to 0

HKEY_LOCAL_MACHINE --> SOFTWARE --> Altiris --> eXpress --> Notification Server --> FlushAgentEvents

When FlushAgentEvents value set to 1, the Notification Server Event Router will send the Altiris Agent an error response that will activate "flush local queues" on the Altiris Agent side. By default, this value is 0.

Note: This registry setting exits only on the Notification Server.
 

 

Applies To
NS 6.0