KNOWN ISSUE: Unable to create an Installed Software Filter. Error thrown on save: Symantec Management Server Error Internal Server Error

Products

• Software Management Solution

Issue/Introduction

When trying to create an Installed Software Filter, an error is thrown:

Symantec Management Server Error
Internal Server Error
Description: The server encountered a problem while performing the requested action.

 

Error in the NS Logs:
Priority: 1
Process: w3wp (3088)
Thread ID: 11
Module: w3wp.exe
Source: global.asax
Description: Unhandled exception.  Type=System.NullReferenceException Msg=Object reference not set to an instance of an object.
StackTrace=
   at Altiris.SoftwareManagement.Web.dlgSoftwareFilter.cPgConfirm_OnClickOK(Object sender, EventArgs e)
   at Altiris.WebControls.ButtonState.RaiseClick()
   at Altiris.WebControls.ButtonListControl.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

The Application Event Log shows:
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date:  09/23/09
Time:  12:48:34
User:  N/A
Computer: ALDEBARAN
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 09/23/09 12:48:34
Event time (UTC): 09/23/09 18:48:34
Event ID: 5961036876ea4ac7a17dfe47bf4f03d1
Event sequence: 127
Event occurrence: 4
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1/Root/Altiris/SoftwareManagement-11-128982030196357424
    Trust level: Full
    Application Virtual Path: /Altiris/SoftwareManagement
    Application Path: C:\Program Files\Altiris\SoftwareManagement\Web\
    Machine name: ALDEBARAN
 
Process information:
    Process ID: 3088
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.
 
Request information:
    Request URL: http://localhost/Altiris/SoftwareManagement/Dialogs/dlgSoftwareFilter.aspx?TreeGuid=1ce604a6-c897-493f-a090-0039563990be&ItemGuid=406539ec-337d-4763-8e66-659f48559f15
    Request path: /Altiris/SoftwareManagement/Dialogs/dlgSoftwareFilter.aspx
    User host address: 127.0.0.1
    User: ALDEBARAN\Administrator
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: ALDEBARAN\Administrator
 
Thread information:
    Thread ID: 18
    Thread account name: ALDEBARAN\Administrator
    Is impersonating: False
    Stack trace:    at Altiris.SoftwareManagement.Web.dlgSoftwareFilter.cPgConfirm_OnClickOK(Object sender, EventArgs e)
   at Altiris.WebControls.ButtonState.RaiseClick()
   at Altiris.WebControls.ButtonListControl.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 

Cause

The cause is unknown at this time.

Resolution

This issue is currently under investigation.

 

To work around the issue, follow these steps:

1. In the Console, browse under Manage > All Resources > and select Software Component.
2. Search for the Software Component you wish to create the Installed Software Filter for.
3. When found, right-click and go to Actions > and select Create Installed Software Filter.
4. When the Filter creation page comes up, add a Comment if desired and click OK.
5. The Filter will be created without the error.

Applies To

Software Management Framework 7.0 SP2 HF2
Software Management Solution 7.0 SP1