Database conversion hangs during Ecometer installation

Products

• CA Visual Infrastructure

Issue/Introduction

Issue: 

 

Ecometer installation hangs during database conversion.

 

Environment:  

 

eHealth 6.3.2.08 on windows 2008

Ecometer 4.1

 

Cause: 

 

Database admin account has been locked.while trying to logging eHealth OneClick console, returns the error:

Database Error: "ORA-28000: the account is locked".

As database admin account is locked, it is preventing Ecometer installation.

 

Resolution:

 

We need to unlock admin account and restart installation process.

Unlock the account by running below commands

1.Identify what eHealth believes is the password for the NH_USER using:

 

  nhManageUsers -showPass -user admin
  default o/p:ehealth

2.Login to SQL*PLUS as the sysdba:

 

  sqlplus "sys/ehealth as sysdba"

3.Unlock the account

   alter user ehealth identified by ehealth account unlock;

4.Exit the sql session

 

 

 

Environment

Release:
Component: ECOMET