Client are unable to download packages from the Notification Server. Restricted extension files in the package.

Products

• IT Management Suite

Issue/Introduction

Client are unable to download packages from the Notification Server. The packagedownload stops around 85% or 98% in some cases.

The Sym Agent logs include the following:

Priority: 4
Date: 8/17/2009 12:39:52 PM
Tick Count: 9185781
Host Name: ServerName
Process: AeXNSAgent.exe (1776)
Thread ID: 2128
Module: AeXNetComms.dll
Source: HttpTransfer
Description: HTTP request redirected from HTTP://servername.yourdomain.com/Altiris/NS/NSCap/Bin/Win32/X86/HPCMS/Agent/L10N/HealthStrings.aspx.it.resx to HTTP://servername.yourdomain.com/Altiris/NS/error.aspx?aspxerrorpath=/Altiris/NS/NSCap/Bin/Win32/X86/HPCMS/Agent/L10N/HealthStrings.aspx.it.resx

The download seems to be erroring out when downloading the package file.

Environment

ITMS 8.x

Cause

In this case, there were some file extensions that were not downloaded, causing the whole download to stop at a certain percentage. The download process is having difficulty downloading files with the .resX, .vb, and .vbproj extensions.

Searching online, the .resX, .vb, and .vbproj extension files are somehow being blocked/restricted by IIS.

The IIS logs showed the following entries:

2009-08-18 00:12:44 W3SVC1 ##.###.##.### HEAD /Altiris/NS/NSCap/Bin/Win32/X86/HPCMS/Agent/L10N/HealthStrings.aspx.it.resx - 80 - ##.###.##.### - 401 5 0

2009-08-18 00:14:44 W3SVC1 ##.###.##.### HEAD /Altiris/NS/error.aspx aspxerrorpath=%2FAltiris%2FNS%2FNSCap%2FBin%2FWin32%2FX86%2FHPCMS%2FAgent%2FL10N%2FHealthStrings.aspx.it.resx 80 - ##.###.##.### - 401 2 2148074254

***Messages from other files that were not downloaded:
2009-08-18 00:02:05 W3SVC1 ##.###.##.### HEAD /Altiris/NS/error.aspx aspxerrorpath=%2FAltiris%2FNS%2FNSCap%2FBin%2FWin32%2FX86%2FPackages%2FUIP66SP1%2Fsybase%2Fcase11510031%2FODBC%2Fsamples%2Fkerberos%2FadoKerberos.vbproj 80 <servername>\Altiris ##.###.##.### - 200 0 0

2009-08-18 00:02:05 W3SVC1 ##.###.##.### HEAD /Altiris/NS/error.aspx aspxerrorpath=%2FAltiris%2FNS%2FNSCap%2FBin%2FWin32%2FX86%2FPackages%2FUIP66SP1%2Fsybase%2Fcase11510031%2FODBC%2Fsamples%2Fkerberos%2FAssemblyInfo.vb 80 - ##.###.##.### - 401 2 2148074254

2009-08-18 00:04:06 W3SVC1 ##.###.##.### HEAD /Altiris/NS/error.aspx aspxerrorpath=%2FAltiris%2FNS%2FNSCap%2FBin%2FWin32%2FX86%2FPackages%2FUIP66SP1%2Fsybase%2Fcase11510031%2FODBC%2Fsamples%2Fkerberos%2Fkerberos.resX 80 - ##.###.##.### - 401 2 2148074254

Resolution

In this particular case the Altiris Administrator excluded those file extensions from his packages. In this way, he was able to finish downloading. If you need those files in the package, search the Microsoft website for possible ways to allow IIS to include those file extensions (some online comments suggest adding those extensions to the MIME types).