Credential check for "<Username>" failed: System.Net.WebException: The remote name could not be resolved: <servername>.
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Credential check for "<Username>" failed: System.Net.WebException: The remote name could not be resolved: <servername>.

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Article ID: 177004

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Updated On:

Products

IT Management Suite Task Server

Issue/Introduction

When navigating through the SMP7 Console, may see "Server too busy".

NS logs report errors and warnings related to Task Server:

Priority: 1
Date: 8/20/2009 12:55:14 PM
Tick Count: 6579734
Host Name: ServerName
Process: w3wp (6820)
Thread ID: 44
Module: w3wp.exe
Source: Altiris.TaskManagement.ClientTask.*
Description: BaseXmlHttpCallback Exception: System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:50121
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
   at Altiris.DotNetLib.Sockets.SecureRemoting.SecureRemotingClient.EstablishConnection()
   at Altiris.DotNetLib.Sockets.SecureRemoting.SecureRemotingClient.AttempSendRequest(String service, Hashtable input)
   at Altiris.DotNetLib.Sockets.SecureRemoting.SecureRemotingClient.SendRequestI(String service, Hashtable input)
   at Altiris.DotNetLib.Sockets.SecureRemoting.SecureRemotingClient.SendRequest(String service, Hashtable input)
   at Altiris.ClientTask.Server.HttpHandlers.WebClientApiManager.ProcessRegister(XmlTextWriter wr, NameValueCollection queryValues, Stream requestStream, Int32 contentLength)
   at Altiris.ClientTask.Server.HttpHandlers.Register.WriteResponse(XmlTextWriter wr)
   at Altiris.TaskManagement.Common.XmlHttp.BaseXmlXmlHttpCallback.WriteResponseRaw(XmlTextWriter xwr)
   at Altiris.TaskManagement.Common.XmlHttp.BaseXmlHttpCallback.ProcessRequest(HttpContext context)


/////////////////////////

Priority: 1
Date: 8/20/2009 12:55:14 PM
Tick Count: 6569906
Host Name: ServerName
Process: w3wp (6820)
Thread ID: 202
Module: w3wp.exe
Source: Altiris.TaskManagement.ClientTask.*
Description: BaseXmlHttpCallback Exception: System.Threading.ThreadAbortException: Thread was being aborted.
   at Altiris.DotNetLib.Sockets.SecureRemoting.SecureRemotingClient.SendRequestI(String service, Hashtable input)
   at Altiris.DotNetLib.Sockets.SecureRemoting.SecureRemotingClient.SendRequest(String service, Hashtable input)
   at Altiris.ClientTask.Server.HttpHandlers.WebClientApiManager.ProcessRegister(XmlTextWriter wr, NameValueCollection queryValues, Stream requestStream, Int32 contentLength)
   at Altiris.ClientTask.Server.HttpHandlers.Register.WriteResponse(XmlTextWriter wr)
   at Altiris.TaskManagement.Common.XmlHttp.BaseXmlXmlHttpCallback.WriteResponseRaw(XmlTextWriter xwr)
   at Altiris.TaskManagement.Common.XmlHttp.BaseXmlHttpCallback.ProcessRequest(HttpContext context)

//////////////////////////
Priority: 2
Date: 8/20/2009 12:55:14 PM
Tick Count: 6542390
Host Name: ServerName
Process: AtrsHost (3364)
Thread ID: 9
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ClientTask.*
Description: System.Net.WebException: The remote name could not be resolved: 'ServerName.es'
   at System.Net.HttpWebRequest.GetRequestStream()
   at Altiris.ClientTask.Server.ClientTaskServer.RegisterTaskServer(TaskServerGroupGuid serverGuid, Guid serverSecret)

///////////////////////////
Priority: 2
Date: 8/20/2009 12:55:14 PM
Tick Count: 6540140
Host Name: ServerName
Process: AtrsHost (3364)
Thread ID: 9
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ClientTask.*
Description: AltirisAgentSettings.FigureOutCredentials(): Credentials in Agent registry were invalid, or there was an error connecting to the server.

/////////////////////////////
Priority: 2
Date: 8/20/2009 12:55:14 PM
Tick Count: 6540140
Host Name: ServerName
Process: AtrsHost (3364)
Thread ID: 9
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ClientTask.*
Description: Credential check for "Administrator" failed: System.Net.WebException: The remote name could not be resolved: 'ServerName.es'
   at System.Net.HttpWebRequest.GetResponse()
   at Altiris.ClientTask.Server.AltirisAgentSettings.CheckCredentials(NetworkCredential credentials, String authenticateWebBaseUrl)

 

These errors and warnings were logging frequently. Also, the client machines may be having a hard time registering the Client Task plugging due to some authertication failures.

Cause

Check the NS logs for issues with resolving the server name (The remote name could not be resolved: 'ServerName.es') as well authentication messages (Credential check for "Administrator" failed). Customer mentioned that 'ServerName.es' was not correct.

Resolution

There are multiple possible resolutions:

1.  Search the registry and replace 'ServerName.es' to 'ServerName'.  Then recycle the defaultAppPool (http://support.microsoft.com/kb/332088).

2.  If the domain or server name has changed recently, search the registry for the old server.domain and replace it with the new server.domain. Then recycle the defaultAppPool (http://support.microsoft.com/kb/332088).


Applies To

Symantec Management Platform 7.0 SP2 + Hotfix 1
Task Server 7.0

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