WinPE automation error: "System Error 53 - path was not found" when mapping drive to Windows 2008 server

Products

• Deployment Solution

Issue/Introduction

Create/ Restore jobs fail with the following errors:

Client Side:

System Error 53 - path was not found

On the DS Console side:

File could not be opened (code 41)

WinPE failed to map the images folder located on the Windows 2008 server. However, when manually entering the path using a "net use" command, the WinPE map drive mapped and functioned correctly.

Environment

DS 8.x

WinPE Automation

Cause

Mapping a drive to a folder on a Windows 2008 server requires a FQDN for the username.

Resolution

Edit the mapdrv.bat located at ...\Program Files\ Altiris\eXpress\Deployment Server\PXE\Master Images\MenuOptionsXXX\BDC\Shared\ and add the net use command as follows:

net use m: ''\\server_name\shared_folder\" The_Username_Password /user:DomainName\UserName

NOTE: For more information and details about the "net use" command, check the Net use article from Microsoft.