KNOWN ISSUE - Error "The PXE Manager service has not connected with the DS server yet" when opening the PXE Configuration utility

Products

• Deployment Solution

Issue/Introduction

While trying to open the PXE Configuration Utility you receive the following message on the screen, "The PXE manager service has not connected with the DS server yet." and the PXE Configuration Utility won't open.

You've confirmed that the mmaccesskey.ini file is valid within the pxemanager.ini file and you've used the pxekeymatch.exe utility to confirm everything is in sync.  You've even use the dskeygen.exe utility to build a new mmaccesskey.ini and you still can't get into the PXE Configuration Utility.

Cause

In this situation it has turned out that the serial number of the disk in which DS is installed on is not valid for our needs.

Resolution

You might be able to modify the serial number of the disk however this may not resolve the issue.

Development is currently looking into this.

Applies To
DS 6.9 sp1 and sp2