Error pushing Altiris Agent on NS 7.0. Failed to resolve network address for: <COMPUTERNAME>@<DOMAIN>

Products

• IT Management Suite

Issue/Introduction

Error pushing Altiris Agent on Symantec Management Platform (Notification Server)

Failed to resolve network address for: <COMPUTERNAME>@<DOMAIN>
Priority: 1
Date: 03/06/2009 10:04:58
Tick Count: 88657984
Host Name: *************
Process: AeXSvc (1568)
Thread ID: 33
Module: AeXSVC.exe
Source: Altiris.NS.Utilities.RemoteServiceMgr.PushService
Description: Failed to resolve network address for: <COMPUTERNAME>@<DOMAIN>

( Exception Details: System.Net.Sockets.SocketException: No such host is known
   at System.Net.Dns.GetAddrInfo(String name)
   at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
   at System.Net.Dns.GetHostEntry(String hostNameOrAddress)
   at Altiris.NS.Utilities.RemoteServiceMgr.GetDestinationMachineAddress(String destUnresolvedMachineName, String& strResolvedName, StringCollection& collIpAddresses)
   at Altiris.NS.Utilities.RemoteServiceMgr.PushService(String sDestMachine, String sServiceName, String sServiceLocation, String[] args, String sUserName, String sPassword, Guid computerGuid) )
( Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)
   at Altiris.NS.Utilities.RemoteServiceMgr.PushService(String sDestMachine, String sServiceName, String sServiceLocation, String[] args, String sUserName, String sPassword, Guid computerGuid)
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
   at System.Runtime.Remoting.Messaging.ServerObjectTerminatorSink.SyncProcessMessage(IMessage reqMsg)
   at System.Runtime.Remoting.Lifetime.LeaseSink.SyncProcessMessage(IMessage msg)
   at System.Runtime.Remoting.Messaging.ServerContextTerminatorSink.SyncProcessMessage(IMessage reqMsg)
   at System.Runtime.Remoting.Channels.CrossContextChannel.SyncProcessMessageCallback(Object[] args)
   at System.Runtime.Remoting.Channels.ChannelServices.DispatchMessage(IServerChannelSinkStack sinkStack, IMessage msg, IMessage& replyMsg)
   at System.Runtime.Remoting.Channels.DispatchChannelSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.SoapServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.MetadataServices.SdlChannelSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)
   at System.Runtime.Remoting.Channels.Tcp.TcpServerTransportSink.ServiceRequest(Object state)
   at System.Runtime.Remoting.Channels.SocketHandler.ProcessRequestNow()
   at System.Runtime.Remoting.Channels.RequestQueue.ProcessNextRequest(SocketHandler sh)
   at System.Runtime.Remoting.Channels.SocketHandler.BeginReadMessageCallback(IAsyncResult ar)
   at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
   at System.Net.ContextAwareResult.CompleteCallback(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.ContextAwareResult.Complete(IntPtr userToken)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
   at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)
 )
( Extra Details:  Type=System.Net.Sockets.SocketException Src=System )

Environment

ITMS 7.x

Cause

DNS resolution failure.

Resolution

Adding the DNS suffix for the Domain in which the client PCs reside allows the push to continue successfully.