Communications blockout in effect (-2147209952)

Products

• IT Management Suite

Issue/Introduction

Symantec Management Agent (SMA or Altiris Agent) is unable to connect to the SMP (Symantec Management Platform) Server.

Task Status Tab: Status shows "unable to register with server" or "received request to stop running tasks"

Under Altiris Agent "Settings" Tab, Network Status shows: "Network usage is restricted"

Under the Agent log file, you see: Error Communications blockout in effect (-2147209952) 

Environment

ITMS 8.x

Cause

Maintenance window is preventing communication

or

Blockout settings are preventing communication

Resolution

Modify the appropriate setting on the Notification Server then update the client settings.

To check the Maintenance Windows go to the SMP Console under Settings > Agents/Plug-ins > Symantec Management Agent > Settings > Maintenance Windows > All Managed Computers

To Check Blockouts go to Settings > All Settings > Agents/Plug-ins > Symantec Management Agent > Settings > Targeted Agent Settings > [Select agent policy] > Blockouts tab