Clients can't download packages from a Windows 2008 package server: Invalid XML returned by server (-2147467259)

Products

• IT Management Suite

Issue/Introduction

Clients can't download from a Windows 2008 package server.  The packages are downloading to the package server fine but clients are waiting to download. In checking the client’s log files you will find the following error:

Download Snapshot failed: Invalid XML returned by server (-2147467259)

Download Snapshot failed: Invalid XML returned by server. Root of the document is not found (-2147467259)

Error while downloading package: Invalid XML returned by server. Root of the document is not found (-2147467259)
 

Cause

ASP wasn't installed when installing the IIS Role to the server. As a result when outlying agents try to hit the GetPackageSnapshot.asp page the server is unable to execute the code behind the page. Instead it returns the contents of the page in text form, which is not what the agent expected.

Resolution

Install ASP by going to 'Roles -> Web Server -> Add Roles Services' and selecting 'ASP'.

Applies To

Notification Server 6.0 SP3

Symantec Management Platform 7, 7.1x

Package servers on a Windows 2008 or Windows 2008 R2 Server with IIS 7 installed