Symantec Installation Manager (SIM) install error: "Error During Installation. There were errors during installation. The following product(s) failed during install...."

Products

• IT Management Suite

Issue/Introduction

The following error message appeared during the Symantec Management Platform (SMP Server or NS) installation process:

Error During Installation
There were errors during installation. The following product(s) failed during install (unless otherwise noted, components of those products that were installed before the error were rolled back):
Symantec Management Platform (x.x.xxxxx)

In addition, the following install(s) were not run because of dependencies upon products that failed to install:
Migration (x.x.xxxxx)

 

You may see messages like this on the installation logs:

Priority: 2
Tick Count: 9859859
Host Name: ServerName
Process: SymantecInstallationManager (7332)
Thread ID: 20
Module: SymantecInstallationManager.exe
Source: Symantec.Installation.PerformInstall.InstallProducts
Description: Cannot install Migration (7.0.4000) (product install GUID 3262257f-ac56-412b-bcf5-f74bbf3dbab3) because it depends on a product that failed to install or was skipped (product install GUID 9cbc64bb-0fe4-4615-a6d2-add4dcfe018f).

Environment

ITMS 8.x

Cause

In this particular case, the migration from an earlier version of the SMP Server on-box and the installation failed, leaving some components already registered and installed, even though SIM didn't recognize that those were installed (since it was a failed installation, SIM didn't capture what was already installed). When re-trying to install the SMP Server, the installation and configuration process failed when trying to install again the same components.

Resolution

Try the following:

1. Verify how far the SMP Server installation goes before failing. Check if virtual directories under the Default Web site (under IIS Manager) were created. Also check the directories under ..\Program Files\Altiris
2. Try to run a repair on the SMP Server using SIM. Open SIM (under Start>All Programs>Symantec>Symantec Installation Manager). When the SIM interface loads, check if the Symantec Management Platform x.x appears under the 'Installed Products' list. If that is the case, select it and click on 'Repair'
3. If the repair doesn't work or if the Symantec Management Platform x.x doesn't appear as an installed product, try finding the altiris_ns_x_x_x64.msi file (under ..\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris) and right-click on it and select 'Repair'.
4. If after running a repair on the altiris_ns_x_x_x64.msi file (or you may got a message saying that a repair only is allowed on products that are currently installed, then you should select 'Install' on the previous step) you don't see Symantec Management Platform x.x as an installed product on SIM, try to identify what else has been installed for SMP Server. Download the free program called "UninstallView"(from NirSoft.net). It should display all the components that are installed on your server. Sort by Company and you should see all the 'Altiris' and "Symantec" applications. Right-click>Uninstall Selected Software on each component with version x.x.x that you can find that is associated to SMP Server. Some may not be removed by this tool but those should be few.
5. After removing the previous installed components from the failed installation, try to install one more time the Symantec Management Platform x.x using SIM. This time the installation should finish and should create virtual directories, folder structures and necessary entries.