How to use accented characters inside Connector Policy files for localized families

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Article ID: 17690

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Summary:

When customizing the policy files for the Service Desk Manager Catalyst Connector to integrate with Service Desk Manager, sometimes it may be necessary to use localized words with accented characters in families.

In example:

Serviço (Service) = Servi\u00e7o
Instalação (Installation) = Instala\u00e7\u00e3o

 

Environment:

Service Desk 12.7, 12.9

Catalyst 3.2

 

Instructions:

For those cases, UNICODE characters must be used in the .xml policy files.

Examples of words with accented characters in ServiceDeskManager_policy.xml file:

<Field input="familyName" pattern="^Hardware.Server$|^Hardware.Mainframe$|^Red.Router$|^Red.Switch$|^Hardware.Impresora$|^Hardware.Instala\u00e7\u00e3o$|^Hardware.Servi\u00e7o$" output="eventtype" outval="GenericIPDevice" />

As a suggestion, a Unicode converter tool can be used, such as https://www.branah.com/unicode-converter, to search the correspondent code for each special character.

 

Additional Information:

Refer to the KB:

/articles/Knowledge/How-to-customize-the-families-in-CA-Service-Desk-Catalyst-Connector-for-Localized-version-of-CA-Service-Desk-Manager

https://www.branah.com/unicode-converter

 

Environment

Release:
Component: CI0020