accented characters inside Connector Policy files for localized families
Article ID: 17690
Updated On:
Products
Issue/Introduction
When customizing the policy files for the Service Desk Manager Catalyst Connector to integrate with Service Desk Manager, sometimes it may be necessary to use localized words with accented characters in families.
In example:
Serviço (Service) = Servi\u00e7o
Instalação (Installation) = Instala\u00e7\u00e3o
Environment
Service Desk 12.7, 12.9
Catalyst 3.2
Resolution
For those cases, UNICODE characters must be used in the .xml policy files.
Examples of words with accented characters in ServiceDeskManager_policy.xml file:
<Field input="familyName" pattern="^Hardware.Server$|^Hardware.Mainframe$|^Red.Router$|^Red.Switch$|^Hardware.Impresora$|^Hardware.Instala\u00e7\u00e3o$|^Hardware.Servi\u00e7o$" output="eventtype" outval="GenericIPDevice" />
As a suggestion, a Unicode converter tool can be used, such as https://www.branah.com/unicode-converter, to search the correspondent code for each special character.
Additional Information
Refer to KB Article 18201 on customising the families in CA Service Desk Catalyst Connector for Localized version of CA Service Desk Manager
https://www.branah.com/unicode-converter
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