Symantec Management Server Error, cannot open Altiris console

Products

• IT Management Suite

Issue/Introduction

When trying to open the Altiris Console the following error page appears in the web browser:

The following error appears in the Notification Server alogs:

Failed to construct DatabaseConstruct object.

Cause

The error can be caused by the SQL Server service using local credentials to start the SQL server. Using local credentials will start the server but will not allow the proper authentication from a domain user.

Also the error will occur if the SQL Server service is not running at all.

 

Resolution

Open Services on the SQL Server and check if the SQL Service is running and what it account it runs as. If necessary start the service or change the logon settings in the off box SQL server service to the domain account that is part of the Altiris Administrators group and with the proper rights on the Domain.

 

Applies To

 

SMP Server 7.X and an off-box SQL Server.