Virtual Window Handler Error: "An unexpected error occured when loading this content. PLease check the logs for more details."
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Virtual Window Handler Error: "An unexpected error occured when loading this content. PLease check the logs for more details."

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Article ID: 176865

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Updated On:

Products

IT Management Suite

Issue/Introduction

When clicking on  the "Select Computers..." button during an Altiris Agent push, the following message window appeared:

This was also coupled with the following error in the a.log file:

Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log

Priority: 1

Date: 2/13/2009 8:57:19 AM

Tick Count: 72421000

Host Name: 7_TOP_CMS

Process: w3wp (6068)

Thread ID: 1

Module: w3wp.exe

Source: Altiris.NS.UI.VirtualControlHandler.ProcessRequest

Description: Failed to construct the dynamic virtual window.

( Exception Details: System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Altiris.NS.Exceptions.AeXException: "TabHostCtrl1_TabHostCtrl1_51842c1b_94ba_4ede_8ccb_8152c0d21fb4_ctl00_computerSelector_SelectedItems_a1f1039a-726e-4ae3-a955-1ebcf13b4c9b" session variable not found.

at Altiris.NS.UI.Controls.SelectorWrappers.ContainerControls.SelectorBase.SetupSelectedItems()

at Altiris.NS.UI.Controls.SelectorWrappers.ContainerControls.SelectorBase.OnInit(EventArgs e)

at Altiris.NS.UI.Controls.SelectorWrappers.ContainerControls.ComputerSelector.OnInit(EventArgs e)

at System.Web.UI.Control.InitRecursive(Control namingContainer)

at System.Web.UI.Control.InitRecursive(Control namingContainer)

at System.Web.UI.Control.InitRecursive(Control namingContainer)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

--- End of inner exception stack trace ---

at System.Web.UI.Page.HandleError(Exception e)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

at System.Web.UI.Page.ProcessRequest()

at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)

at System.Web.UI.Page.ProcessRequest(HttpContext context)

at Altiris.NS.UI.VirtualControlHandler.ProcessRequest(HttpContext context) )

( Exception logged from:

at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)

at Altiris.NS.Logging.EventLog.ReportException(String strMessage, Exception exception)

at Altiris.NS.UI.VirtualControlHandler.ProcessRequest(HttpContext context)

at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)

at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)

at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)

at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)

at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)

)

( Extra Details: Type=System.Web.HttpUnhandledException Src=System.Web

Inner Extra Details: Type=Altiris.NS.Exceptions.AeXException Src=Altiris.NS.UI )

Cause

The page session had expired.

Resolution

Closing the browser window and reopening resolved the problem.

Applies To
Symantec Management platform 7.0 RC2

Attachments