Getting error 'Failed to retrieve remote server guid' when trying to setup Hierarchy
Article ID: 176861
Updated On:
Products
Issue/Introduction
When trying to setup Hierarchy, after finishing adding the required information, the following message appears:
Hierarchy Node Process failed. Please review the log for details.
Looking on the NS logs, the following error messages were found:
Error 1:
Priority: 1
Tick Count: 91746171
Host Name: SMPSERVER
Process: AeXSvc (5040)
Thread ID: 71
Module: AeXSVC.exe
Source: Altiris.NS.Replication.Hierarchy.AsynchronousHierarchyOperations.AddNode_Synchronous
Description: Failed to retrieve remote server guid
( Exception Details: System.InvalidOperationException: Client found response content type of 'text/html', but expected 'text/xml'.
The request failed with the error message:
--
<html><head><title>Error</title></head><body>No authority could be contacted for authentication.
</body></html>
--.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Altiris.NS.Replication.SystemInformation.SystemInformationWebServiceProxy.GetServerGuid()
at Altiris.NS.Replication.SystemInformation.SystemInformationHelper.GetServerGuid(String server, String url, Int32 timeout, ICredentials credentials)
at Altiris.NS.Replication.Hierarchy.AsynchronousHierarchyOperations.AddNode_Synchronous(HierarchyNode node, Hashtable state) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Altiris.NS.Replication.Hierarchy.AsynchronousHierarchyOperations.AddNode_Synchronous(HierarchyNode node, Hashtable state)
at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at Altiris.NS.TaskManagement.TaskThread.LaunchTask()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
)
( Extra Details: Type=System.InvalidOperationException Src=System.Web.Services )
Error 2
Priority: 1
Tick Count: 91747218
Host Name: SMPSERVER
Process: w3wp (3280)
Thread ID: 1
Module: w3wp.exe
Source: Altiris.NS.UI.Admin.Configuration.Hierarchy.HierarchyOperations.GetAsynchronousNodeOperationPercentage
Description: Client found response content type of 'text/html', but expected 'text/xml'.
The request failed with the error message:
--
<html><head><title>Error</title></head><body>No authority could be contacted for authentication.
</body></html>
--.
( Exception Details: System.Web.Services.Protocols.SoapException: Client found response content type of 'text/html', but expected 'text/xml'.
The request failed with the error message:
--
<html><head><title>Error</title></head><body>No authority could be contacted for authentication.
</body></html>
--. )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Altiris.NS.UI.Admin.Configuration.Hierarchy.HierarchyOperations.GetAsynchronousNodeOperationPercentage(String operationID)
at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
at System.Web.Services.Protocols.WebServiceHandler.Invoke()
at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()
at System.Web.Services.Protocols.SyncSessionlessHandler.ProcessRequest(HttpContext context)
at System.Web.Script.Services.ScriptHandlerFactory.HandlerWrapper.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)
)
( Extra Details: Type=System.Web.Services.Protocols.SoapException Src= )
Environment
ITMS 7.x, 8.x
Cause
Resolution
Make sure that the credentials for the Child SMP server are typed correctly. Avoid using the following format:.\username
The valid format should be:Domain\usernamecomputername\username
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