During step 46 of 47 for the CMS7 installation process (about 49% of the total progress), the following Windows error popup message appears:
Configuration Failed.
Failed while starting the service: EventEngine.
Configuration failed while attempting: Restaring services...
In the SIM Install log (usually under C:\Documents and Settings\<logged user used during the installation>\Local Settings\Temp\SIM Logs) you may see:
Priority: 1
Date: 1/31/2009 2:45:26 AM
Tick Count: 82267015
Host Name: ServerName
Process: SymantecInstallationManager (2328)
Thread ID: 26
Module: SymantecInstallationManager.exe
Source: Symantec.Installation.ConfigureNS.task_Completed
Description: ConfigureNS - task_Completed(): Configuration Task Restarting services... Failed: Failed while starting service: EventEngine
( Exception Details: System.ApplicationException: Failed while starting service: EventEngine ---> System.InvalidOperationException: Cannot start service EventEngine on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not respond to the start or control request in a timely fashion
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.Start(String[] args)
at System.ServiceProcess.ServiceController.Start()
at Symantec.Installation.RestartServicesTask.RestartServices(String[] services)
--- End of inner exception stack trace ---
at Symantec.Installation.RestartServicesTask.RestartServices(String[] services)
at Symantec.Installation.RestartServicesTask.EndAsync(IAsyncResult result) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Symantec.Installation.ConfigureNS.task_Completed(Object sender, CompletedEventArgs e)
at Symantec.Installation.Task.OnCompleted(Exception ex)
at Symantec.Installation.RestartServicesTask.EndAsync(IAsyncResult result)
at System.Web.Services.Protocols.WebClientAsyncResult.Complete()
at System.Web.Services.Protocols.WebClientProtocol.ProcessAsyncResponseStreamResult(WebClientAsyncResult client, IAsyncResult asyncResult)
at System.Web.Services.Protocols.WebClientProtocol.ReadAsyncResponseStream(WebClientAsyncResult client)
at System.Web.Services.Protocols.WebClientProtocol.ReadAsyncResponse(WebClientAsyncResult client)
at System.Web.Services.Protocols.WebClientProtocol.GetResponseAsyncCallback(IAsyncResult asyncResult)
at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
at System.Net.ContextAwareResult.CompleteCallback(Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.ContextAwareResult.Complete(IntPtr userToken)
at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
at System.Net.HttpWebRequest.ProcessResponse()
at System.Net.HttpWebRequest.SetResponse(CoreResponseData coreResponseData)
at System.Net.HttpWebRequest.SetAndOrProcessResponse(Object responseOrException)
at System.Net.ConnectionReturnResult.SetResponses(ConnectionReturnResult returnResult)
at System.Net.Connection.ReadComplete(Int32 bytesRead, WebExceptionStatus errorStatus)
at System.Net.Connection.ReadCallback(IAsyncResult asyncResult)
at System.Net.Connection.ReadCallbackWrapper(IAsyncResult asyncResult)
at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
at System.Net.ContextAwareResult.Complete(IntPtr userToken)
at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)
)
( Extra Details: Type=System.ApplicationException Src=SymantecInstallationManager
Inner Extra Details: Type=System.InvalidOperationException Src=System.ServiceProcess
Inner Extra Details: Type=System.ComponentModel.Win32Exception Src= )
Applies To
Symantec Management Platform 7.0.3876 + SP1
Symantec Installation Manager 7.0.349