Configuration Failed. Failed while starting the service: EventEngine

Products

• IT Management Suite

Issue/Introduction

During step 46 of 47 for the ITMS/CMS installation process (about 49% of the total progress), the following Windows error popup message appears:

Configuration Failed.
Failed while starting the service: EventEngine.
Configuration failed while attempting: Restaring services...

In the SIM Install log (usually under C:\Documents and Settings\<logged user used during the installation>\Local Settings\Temp\SIM Logs) you may see:

Priority: 1
Date: 1/31/2009 2:45:26 AM
Tick Count: 82267015
Host Name: ServerName
Process: SymantecInstallationManager (2328)
Thread ID: 26
Module: SymantecInstallationManager.exe
Source: Symantec.Installation.ConfigureNS.task_Completed
Description: ConfigureNS - task_Completed(): Configuration Task Restarting services... Failed: Failed while starting service: EventEngine

( Exception Details: System.ApplicationException: Failed while starting service: EventEngine ---> System.InvalidOperationException: Cannot start service EventEngine on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not respond to the start or control request in a timely fashion
   --- End of inner exception stack trace ---
   at System.ServiceProcess.ServiceController.Start(String[] args)
   at System.ServiceProcess.ServiceController.Start()
   at Symantec.Installation.RestartServicesTask.RestartServices(String[] services)
   --- End of inner exception stack trace ---
   at Symantec.Installation.RestartServicesTask.RestartServices(String[] services)
   at Symantec.Installation.RestartServicesTask.EndAsync(IAsyncResult result) )
( Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
   at Symantec.Installation.ConfigureNS.task_Completed(Object sender, CompletedEventArgs e)
   at Symantec.Installation.Task.OnCompleted(Exception ex)
   at Symantec.Installation.RestartServicesTask.EndAsync(IAsyncResult result)
   at System.Web.Services.Protocols.WebClientAsyncResult.Complete()
   at System.Web.Services.Protocols.WebClientProtocol.ProcessAsyncResponseStreamResult(WebClientAsyncResult client, IAsyncResult asyncResult)
   at System.Web.Services.Protocols.WebClientProtocol.ReadAsyncResponseStream(WebClientAsyncResult client)
   at System.Web.Services.Protocols.WebClientProtocol.ReadAsyncResponse(WebClientAsyncResult client)
   at System.Web.Services.Protocols.WebClientProtocol.GetResponseAsyncCallback(IAsyncResult asyncResult)
   at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
   at System.Net.ContextAwareResult.CompleteCallback(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.ContextAwareResult.Complete(IntPtr userToken)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
   at System.Net.HttpWebRequest.ProcessResponse()
   at System.Net.HttpWebRequest.SetResponse(CoreResponseData coreResponseData)
   at System.Net.HttpWebRequest.SetAndOrProcessResponse(Object responseOrException)
   at System.Net.ConnectionReturnResult.SetResponses(ConnectionReturnResult returnResult)
   at System.Net.Connection.ReadComplete(Int32 bytesRead, WebExceptionStatus errorStatus)
   at System.Net.Connection.ReadCallback(IAsyncResult asyncResult)
   at System.Net.Connection.ReadCallbackWrapper(IAsyncResult asyncResult)
   at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
   at System.Net.ContextAwareResult.Complete(IntPtr userToken)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
   at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)
 )
( Extra Details:  Type=System.ApplicationException Src=SymantecInstallationManager

  Inner Extra Details:  Type=System.InvalidOperationException Src=System.ServiceProcess

  Inner Extra Details:  Type=System.ComponentModel.Win32Exception Src= )

Environment

ITMS / CMS 7.x, 8.x

Cause

The proper permissions seem to be not transferred during the installation. SIM doesn't require that you install the Solutions using the AppID account, however, for some reason the Altiris Event Engine service requires that you are logged as the AppID account in order to restart the service during install.

Resolution

Log off from the server and login as the AppID account. Make sure there are not GPOs that may be associated to this account that could prevent from starting any of the Altiris Services.