The trust relationship between this workstation and the primary domain failed (-2147023107)

Products

• IT Management Suite

Issue/Introduction

The trust relationship between this workstation and the primary domain failed (-2147023107)

Priority: 2
Date: 31/12/2009 22:54:32
Tick Count: 126790046
Host Name: ********
Process: AeXNSAgent.exe (1880)
Thread ID: 2128
Module: AeXNetComms.dll
Source: ConnectNetworkDrive
Description: Unable to map network drive for account 'Altiris Service Account' to '\\PackageServer\PkgSvrHostD$\5e30c5da-4789-4d86-8b95-10574bf95eca\snapshot.xml' : The trust relationship between this workstation and the primary domain failed (-2147023107).

Cause

The Package server is not joined to the domain where the workstation trying to download the package is located.

Resolution

In order to pass the proper credentials and validate the download process, the Package Server where the package is located needs to be joined to the same domain as the workstation that is trying to download the package.

Applies To
NS 6.0 Sp3 R4