Solution Center XML problem, "Unhandled error loading file C:\Program Files\Altiris\Notification Server\Include\xml6\SolutionCenter.xml"
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Solution Center XML problem, "Unhandled error loading file C:\Program Files\Altiris\Notification Server\Include\xml6\SolutionCenter.xml"

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Article ID: 176742

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Updated On:

Products

IT Management Suite

Issue/Introduction

The following error occurs when accessing the Solution Center page under Configuration>Upgrade/Install Additional Solutions:

The following error occurred on the page 'cfgSolutionCenter.aspx':
Unhandled error loading fileC:\Program Files\Altiris\Notification Server\Include\xml6\SolutionCenter.xml

The following are example messages from the Notification Server logs:

"3/31/2008 2:11:38 PM","Unhandled exception.  Type=Altiris.NS.Exceptions.AeXException Msg=Unhandled error loading fileD:\Program Files\Altiris\Notification Server\Include\xml6\SolutionCenter.xml
StackTrace=
   at Altiris.NS.StandardItems.SolnCenterConfigSchedule.GetSolutionCenterXml()
   at Altiris.NS.StandardItems.SolnCenterConfigSchedule.Init()
   at Altiris.NS.UI.cfgSolutionCenter.cfgSolutionCenter_Init(Object sender, EventArgs e)
   at System.Web.UI.Control.OnInit(EventArgs e)
   at Altiris.NS.UI.Controls.PageCachePage.OnInit(EventArgs e)
   at Altiris.NS.UI.cfgSolutionCenter.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain()","global.asax","w3wp.exe","4852"

"3/31/2008 2:11:38 PM","
An unexpected exception has occured (Exception: Altiris.NS.Exceptions.AeXException: Unhandled error loading fileD:\Program Files\Altiris\Notification Server\Include\xml6\SolutionCenter.xml ---> System.Xml.XmlException: There is an invalid character in the given encoding. Line 1, position 1.
   at System.Xml.XmlScanner.GetChars(Byte[] srcBuffer, Int32& srcOffset, Int32 srcLen, Char[] destBuffer, Int32 destOffset, Boolean zeroedOut)
   at System.Xml.XmlScanner.ReadXmlDecl()
   at System.Xml.XmlScanner.PrepareXmlDecl()
   at System.Xml.XmlTextReader.ParseRoot()
   at System.Xml.XmlTextReader.Read()
   at System.Xml.XmlValidatingReader.ReadWithCollectTextToken()
   at System.Xml.XmlValidatingReader.Read()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at Altiris.NS.StandardItems.SolnCenterConfigSchedule.OldDocumentConvert()
   --- End of inner exception stack trace ---
   at Altiris.NS.StandardItems.SolnCenterConfigSchedule.OldDocumentConvert()
   at Altiris.NS.StandardItems.SolnCenterConfigSchedule.GetSolutionCenterXml())","Altiris.NS.StandardItems.SolnCenterConfigSchedule","w3wp.exe","4852"

"3/31/2008 2:11:38 PM","Exception loading the file D:\Program Files\Altiris\Notification Server\Include\xml6\SolutionCenter.xml","Altiris.NS.StandardItems.SolnCenterConfigSchedule.OldDocumentConvert","w3wp.exe","4852"

Cause

SolutionCenter.xml had an invalid character at the beginning of the XML file.

Resolution

The SolutionCenter.xml has been fixed. There was a incorrect character at the beginning of the XML. To resolve this, do one of the following:

  1. Download the new SolutionCenter.xml file into your Notification Server from www.solutionsam.com/solutions/6_0 , save it under C:\Program Files\Altiris\Notification Server\Include\xml6.
  2. Run the NS.Solution Center Schedule scheduled task under Control Panel > Scheduled Tasks.

Applies To
Notification Server 6.0 SP3