Sometimes Service Desk application has intermittent pdm_tomcat_nxd process crash. Follows Some steps to take care and prevent this occurrence.
This document describes how to recover in the event that the Service Desk Tomcat stops functioning. Tomcat should not crash. However, this document describes how to recover.
Service Desk 12.7, 12.9
12.7, 12.9 and later releases:
Switch to the diag\bin\ folder:
Run the following command:
supp_diag.cmd (or *.sh)
This will create an archive file that can be attached to the Support Case.