KNOWN ISSUE: SVS and Trend Micro OfficeScan is causing client computers to have 100 percent CPU utilization

Products

• Workspace Virtualization (formerly SVS)

Issue/Introduction

When SVS and Trend Micro OfficeScan are installed on the same computer, the CPU utilization goes to a 100 percent.

Cause

Trend Micro looked into their code and found that the high cpu utilization was being cause by their scan engine.

Resolution

Please read the following article from Trend Micro work around process:

http://esupport.trendmicro.com/pages/High-CPU-usage-occurs-on-a-Windows-computer-with-Altiris-Software-Virtualization-Agent-after-installing-WFBS-or-OfficeScan.aspx

If you have questions about the work around please contat Trend Micro.

Applies To
Software Virtualization Solution 2.1.2088.0
Trend Micro* OfficeScan version 8.0
So far, the issue has only been seen on Windows* Vista computers