When trying to run the AeXSWDUsrUIWin.exe the error message "Error activating agent session 0: Invalid pointer (-2147467261)" appears. Also in the agent log files the following errors appear:
The agent appears to be installed and the Altiris Agent service is running.
Launch client UI failed: Invalid pointer (-2147467261)
StartLocalSession: Unable to start user session Class not registered (-2147221164)
While checking the Component Services (Administrator Tools > Component Services > Console Root > Component Services > Computer > My Computer), it was noticed that there was a red down pointing arrow on the icon. When trying to "Refresh all components," the following error message appeared:
The server catalog version is not supported. The catalog is either newer or older than this application and a common version for communication does not exist.
A screenshot of this error is shown below:
COM+ was found to be damaged in this environment. You can follow the Microsoft KB Article:315296 - "How to clean up a damaged COM+ catalog" (http://support.microsoft.com/kb/315296/en-us) to repair this issue. A rebuild of the operating system may be necessary.
The Altiris Agent must be able to create COM+ objects to access the functions of the system. This allows the agent to communicate affectively with the Notification Server for items such as downloading packages.
Notification Server 6.0.6074 SP4
Windows* 2003 Standard