Error when trying to download packages: "Error while downloading package: Package suspended (-2147209210)"

Products

• IT Management Suite

Issue/Introduction

You have noticed some issues while trying to download some packages on your client machines.

Agent log message on machines when trying to download packages:
Error while downloading package: Package suspended (-2147209210)

Environment

ITMS 8.x

Resolution

You will get this suspended message under the following circumstances.

1. A higher priority download is in action, such as a sequential package.
2. A blockout is in place.
3. This package is busy downloading to a different client.
4. Dependency has not been reached.
5. Scheduled maintenance for the server.

This causes a time delay on when the client will next try to request the information. On resumption, it backs off exponentially, the first time for 3 minutes, then for 6 minutes, then 12 minutes, and so on.

Note: Other processes or maintenance windows could also be interfering with the Software Update Cycle allowing the client to download the updates. Ensure that the Software Update Cycle is scheduled for a time when it is least strenuous on the SMP Server.