KNOWN ISSUE: Error occurs in the Altiris log if the daily schedule runs prior to an import of data from Altiris Connector 6.5

Products

• Symantec Products

Issue/Introduction

An error occurs in the Altiris log if the Daily Schedule runs prior to an import of data occuring from Altiris Connector 6.5.

The error will show as:

Source: Altiris.NS.Scheduling.Schedule.OnSchedule
Description: Failed to process shared schedule for item 'Log File Purge Policy'. Exception: The specified log file directory 'C:\Program Files\Altiris\Connector\ImportReports' does not exist

Cause

This happens due to the folder ImportReports not being created yet in the path C:\Program Files\Altiris\Connector\.

Resolution

To remedy this problem, as soon as Data Connector 6.5 is installed (either via a clean install or after an upgrade), if a user creates a folder called ImportReports in the path C:\Program Files\Altiris\Connector\, the error will not occur in the Altiris Log when the Daily Schedule runs.

Alternatively, if a user does an import of data from DataConnector straight after install, the error will not occur as the folder ImportReports is created when an import of data occurs.

Applies To
Altiris Connector 6.5