VIP Error 2738: could not access VBScript run time for custom action

Products

• VIP Service

Issue/Introduction

VIP Enterprise Gateway Credential Provider.msi fails with Error 2738. Could not access VBScript run time for custom action.

Error 2738. Could not access VBScript run time for custom action

Cause

This error is typically due to corrupt registry entries in the operating system.

Resolution

The following information is provided as-is from Microsoft:

1. Run Command Prompt as administrator
2. Type regsvr32 vbscript.dll, then hit Enter
3. Type regsvr32 jscript.dll, then hit Enter
4. Reboot if possible, then try installing the software again with full Admin Rights.