VIP Authentication Services 2016-1 | Users with existing Registered Computer 1.12 credentials will not automatically be upgraded to 1.16 through the Self Service Portal.

Products

• Symantec Products

Issue/Introduction

When a user accesses the Self Service portal with a Registered Computer 1.12 credential, the user is prompted to authenticate using the next available credential type (not with the existing Registered Computer credential).

Additionally, if the account policy is set to enable auto-upgrade, the Self Service Portal will not automatically upgrade the credential to version 1.16.

Resolution

There is no workaround for this issue.

After authenticating to the Self Service Portal, the user must click Register your Computer to upgrade the credential to the 1.16 version.