VIP - User cannot log in using <username>@<NetBIOS of Domain> format with Symantec VIP Credential Provider plugin

Products

• Symantec Products

Issue/Introduction

User cannot log in using <username>@<NetBIOS of Domain> format with Symantec VIP Credential Provider plugin.

Cause

In Active directory 2003 domain environment, <username>@<NetBIOS of Domain> format is not supported as windows login format.

Resolution

Workaround

User could use <NetBIOS of Domain>\<username> instead of <username>@<NetBIOS of Domain> format to log in.

Example:
If the NetBIOS name is ACME, the user will not be able to log in with the credential "[email protected]" to Windows, remote desktop or VIP Credential Provider if the domain is hosted by Active Directory 2003. However, the user will be able to log in with "ACME\John".

Note: Logging in with username "[email protected]" is supported by Windows, remote desktop and VIP Credential Provider for domains hosted by Active Directory 2008 or later.