VIP Enterprise Gateway 9.6 Unable to login VIP Enterprise Gateway console after service is started

Products

• VIP Enterprise Gateway

Issue/Introduction

The VIP Enterprise Gateway console returns HTTP 503. Service Unavailable error. This issue affects VIP Enterprise Gateway 9.6 on Windows and Linux platforms.

HTTP 503. Service Unavailable error

Resolution

Complete the following procedures on the VIP Enterprise Gateway v9.6 machine hosting the Self Service Portal (SSP) IdP, VIP Manager IdP, and the VIP Enterprise Gateway Console to update these components.

On Windows: You must have administrator access to run this patch.

1. Download the Windows.zip file provided with these instructions and extract it into a temporary location. This writes the configupdater.bat and configupdater.jar to the temporary location.
2. Stop the VIP Enterprise Gateway server and other configured services.
3. Open a command prompt and run the configupdater.bat.
4. Start VIP Enterprise Gateway server and other configured services.

 

On Linux: You must have root access to run this patch. 

1. Download the Linux.zip file provided with these instructions and extract into a temporary location. This writes the configupdater.sh and configupdater.jar to the temporary location.
2. Change the permissions of  configupdater.sh and configupdater.jar:
              chmod +x  configupdater.jar configupdater.sh
3. Stop the VIP Enterprise Gateway server and other configured services.
4. Ensure you have write permissions for the folder <VIPEG_Install_Dir>/server /work/jetty-0.0.0.0-8232-vipconsole.war-_vipegconsole-any-/webapp/WEB-INF
   
   Note: If the Enterprise Gateway console is configured on a custom port (For example, 9232), then make sure to have write permissions to the corresponding folder. (For example, <VIPEG_Install_Dir>/server /work/jetty-0.0.0.0-9232-vipconsole.war-_vipegconsole-any-/webapp/WEB-INF)
    
5. Run configupdater.sh.
6. Start VIP Enterprise Gateway Server and other configured services.

 

Note: Run this patch again every time the console port is changed.