VIP Trusted Device extension fails with error -32603 Broker Exception

Products

• VIP Integrations

Issue/Introduction

After the VIP Trusted Device (TD) plugin and extension install correctly, the browser extension fails to automatically refresh the page in Chrome or Firefox. 

"Bootstrap error code -32603: BrokerException" is observed in the console developer debug logs.

Cause

While the TD plugin is installing, it is 'listening' for the extension installation completion. This involves launching the VIP JS by calling the native process for the TD. That process kicks off from a silent command prompt (nativeMessagingLauncher.exe). Security software may detect this as a threat and block this process. Check security logs on the local machine or remote server to verify this. 

Resolution

Check security software logs to determine the process being blocked by your security software. Adjust the security software rules accordingly to whitelist the blocked process. It may be necessary to create a custom rule for *\nativeMessagingLauncher.exe and C:\Windows\system32\cmd.exe.

Always do this under the direction of your organization's security staff. If necessary. isolate and disable or uninstall the security software from one of the affected machines. If on an enterprise network, this likely required elevated privileges.