Manually Uninstall and Reinstall Software Plugin Agents

Products

• Software Management Solution

Issue/Introduction

One or more of the Software Plug-in agents will not upgrade or install, so you need to manually uninstall and then manually install it.

Environment

IT Management Suite (ITMS) 8.x

Resolution

In this example, we will show the commands to manually uninstall and reinstall the Inventory Plug-in for Windows (x64).

1. In the Symantec Management Console go to Manage>All Resources>Package>Software Package. You will see the following:
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2. Right-click the Inventory Plug-in for Windows Package (x64) and choose "Properties". You will see the following:
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3. In the row called Guid (highlighted in orange above), copy the Guid number.
4. Open a Windows File Browser window and go to [Altiris Install Drive]:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\ and then find the folder starting with the Guid number from above. In this case, we will open {5864027D-DA99-4430-9183-4EFF8B362383}\cache
5. Note the name of the .msi. In this case, it is, "Symantec_InventoryAgent_x64.msi"
6. Now we can construct the commands.
7. To uninstall we will first run the following command as Administrator in a command prompt: [Altiris Install Drive]:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{5864027D-DA99-4430-9183-4EFF8B362383}\cache>msiexec /x Symantec_InventoryAgent_x64.msi
8. Next, run the install using the following: [Altiris Install Drive]:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{5864027D-DA99-4430-9183-4EFF8B362383}\cache>msiexec /i Symantec_InventoryAgent_x64.msi SKIPAIM=1 /l*v c:\temp\dslog.txt