Block users from Facebook messenger chat through Web Security Service (WSS)

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Block user(s) or group(s) from sending messages through Facebook messenger chat but allow them to use Facebook

Resolution

Apply the following Web Security Service (WSS) block to Group A. 

The policy must be in Group A.  If not the user will experience a message that "Chat is currently unavailable" but still be able to send messages but not receive messages.  

1. Login to portal.threatpulse.com 

2. Navigate to Solutions > Content Filtering > Policy

3. Add Rule 

4. Add Sources: (Choose user(s) an/or group(s) you wish to block from messenger/chat

5. Add Destinations > Domain/URL

6. Add the URL's below and save:​

• chat.facebook.com
• edge-chat.facebook.com
• edge-messenger.facebook.com
• facebook.com/ajax/chat 
• facebook.com/ajax/chat/hovercard 
• facebook.com/ajax/groupcall 
• facebook.com/ajax/murcury
• facebook.com/ajax/presence 
• facebook.com/messages 
• facebook.com/messaging 
• messenger.com

7. Verdict > Block

8. At the top of the page select "Move to Group A"

9. Save 

10. Activate the new rule

 

See TECH250104 for limits and actions of content filtering