Block users from Facebook Messenger chat through Cloud SWG (formely WSS)

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Block user(s) or group(s) from sending messages through Facebook messenger chat but allow them to use Facebook.

Resolution

Apply the following Cloud SWG block policy to Group A. 

The policy must be in Group A.  If not the user will experience a message that "Chat is currently unavailable" but still be able to send messages but not receive messages.  

1. Login to portal.threatpulse.com 

2. Navigate Policy > Content Filtering

3. Add Rule 

4. Add Sources: (Choose user(s) an/or group(s) you wish to block from messenger/chat

5. Add Destinations > Domain/URL

6. Add the domains below and save:​ 

• • chat.facebook.com
  • edge-chat.facebook.com
  • edge-messenger.facebook.com
  • messenger.com

7. Verdict > Block

8. At the top of the page select "Move to Group A"

9. Save 

10. Activate the new rule