Symantec Installation Manager 8.5 RU3 - Symantec Installation Manager has encountered a fatal exception.

Products

• Symantec Products

Issue/Introduction

SIM crashes if the product listing file download via HTTP fails and the HTTP response does not contain the Last-Modified timestamp in the HTTP response header.

Environment

Symantec Installation Manager 8.5 RU3

Cause

Known Issue

Resolution

Exclude Solutionsam.com from proxy server to allow for direct HTTP request initiated from the SMP Server.