Creating conf.properties for Unexpected Server error of SEPM

Products

• Endpoint Protection

Issue/Introduction

Getting error "Unexpected Server error" or "Failed to connect to Server" while logging in to the Symantec Endpoint Protection Manager (SEPM).

Unexpected Server Error or Failed to connect to Server while logging in to the SEPM

Environment

• 12.x
• 14.x

Resolution

Please try to check whether all the Symantec Services are started in services.msc

If the manager service is not started Please check whether C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties is empty. If the file is empty please add the below entries.

1. scm.db.datasource=jdbc/metadatabase
2. scm.agent.root=C\:\\Program Files (x86)\\Symantec\\Symantec Endpoint Protection Manager\\data  (modify the drive as installed)
3. scm.liveupdateclient.path=C\:\\Program Files (x86)\\Symantec\\LiveUpdate
4. scm.server.id=<your server ID>
   • (This can be checked in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup\recovery_timestamp.zip\settings.properties)
5. scm.server.version=14.2.1031.0100 (Check in control panel)

Please run the management server configuration Wizard of Symantec and login to the manager.