Slow Process View Page Access and Lagging Ticket Ownership Access, Scheduled projects running more than once.
Article ID: 176378
Slow Process View Page Access and Lagging Ticket Ownership Access when working in Servicedesk.
Scheduled projects may run more than once at the scheduled time.
In Workflow 8.1 Webservice Autotrigger Info Polling Interval setting in the LocalMachineInfo Editor changed from minutes to milliseconds.
Open the Local Machine Info Editor:
Click on ellipsis next to Workflow Server Configuration - Workflow Server Setup
Under WebService Auto Invoke, Click on the ellipsis next to AutoTrigger Info - LogicBase.ServerExtensions.Core.WebServiceAutoTriggerInfo
Under Configuration > Polling Interval, change the value from 1 to 60. This changes it from 1 second to 60 milliseconds. You may need to increase the value further to get performance to acceptable levels.
Click OK, then OK
Agree to save changes and let the services restart.