Slow Process View Page Access and Lagging Ticket Ownership Access, Scheduled projects running more than once.

Products

• Workflow Solution
• ServiceDesk

Issue/Introduction

Slow Process View Page Access and Lagging Ticket Ownership Access when working in Servicedesk.

Scheduled projects may run more than once at the scheduled time.

Environment

ServiceDesk/Workflow 8.1
ServiceDesk/Workflow 8.5

Cause

In Workflow 8.1 Webservice Autotrigger Info Polling Interval setting in the LocalMachineInfo Editor changed from minutes to milliseconds.

Resolution

Open the Local Machine Info Editor:

1. Click on ellipsis next to Workflow Server Configuration - Workflow Server Setup
2. Under WebService Auto Invoke, Click on the ellipsis next to AutoTrigger Info - LogicBase.ServerExtensions.Core.WebServiceAutoTriggerInfo
3. Under Configuration > Polling Interval, change the value from 1 to 60.  This changes it from 1 second to 60 milliseconds. You may need to increase the value further to get performance to acceptable levels.
4. Click OK, then OK
5. Agree to save changes and let the services restart.