FTP Access Log Upload Fails
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FTP Access Log Upload Fails


Article ID: 176357


Updated On:


Advanced Secure Gateway Software - ASG ProxySG Software - SGOS


Proxy FTP Access Logs uploads are failing to complete after a failed connection to the FTP server.


Event Logs:

"Access Log FTP ([logname]): Error binding acceptor socket"  alog_ftp_client.cpp:1894

Packet Capture:

After receiving a "Response: 200 Type set to I." from the FTP server the Proxy returns "Request: QUIT"


Issue in the Proxy SGOS through is sometimes unable to obtain a TCP port to return to the FTP server.


  • Enable Passive Mode
    • After logging into the Proxy Management Console browse to "Configuration> Access Logging> Logs> Upload Client"
    • Choose the log file that is experiencing the issue for the "Log:" dropdown and click the "Settings" button located right of the "Client type:"
    • Populate the "Use passive FTP" check box and click the "OK" button
    • Click the "Apply" button.
  • Upgrade to SGOS or higher