Axengine service keeps crashing on GSS 3.3 RU3 server
search cancel

Axengine service keeps crashing on GSS 3.3 RU3 server

book

Article ID: 176344

calendar_today

Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Ghost Soulution Suite 3.3 Ru3 the Axengine will not remain running and in the event logs the it notes that the axengine has crashed. 

Something similar to the following may be seen in the windows event logs

"Faulting application name: axengine.exe, version: 13.3.0.2642, time stamp: 
0x5d40d377
Faulting module name: axengine.exe, version: 13.3.0.2642, time stamp: 
0x5d40d377
Exception code: 0xc0000005
Fault offset: 0x002668b5
Faulting process id: 0x1ca8
Faulting application start time: 0x01d5672844f60a76
Faulting application path: E:\Program Files\Altiris\eXpress\Deployment 
Server\axengine.exe
Faulting module path: E:\Program Files\Altiris\eXpress\Deployment 
Server\axengine.exe
Report Id: 5a286481-6fae-4100-af1c-d07b83311671
Faulting package full name: 
Faulting package-relative application ID: "

Environment

Ghost Solution Suite 3.3 RU3

Resolution

Development has identified the source of this crash and has a fix planned to be included in the GSS 3.3 RU4 update.   

You can apply the attached file as a workaround before the upgrade.

  • Get a back up of the current axengine.exe (Program Files\Altiris\eXpress\Deployment Server\axengine.exe)
  • Download the attached .exe file and replace it with the one in your environment. 

Attachments

axengine.exe get_app