ATP 3.2.0 initial bootstrap fails to reboot at end of bootstrap script

Products

• Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

ATP 3.2.0 initial bootstrap fails to reboot at end of bootstrap script

If bootstrap is run again, bootstrap output includes the following error:

• Traceback (most recent call last):
   File "opt/symantec/sgs-td/cli/bootstrap", line 111, in <module>
     tasks=[SetPassword("admin"), SetRole(sgstdconf), SetManagementPort ("eth0")
   File "/usr/lib/python2.7/site-packages/sgstd/set_role.py", line 33, in __init__
     self.role = str(self.config.getint('ProductConfig','Role'))
   File "/usr/lib64/python2.7/ConfigParser.py", line 359, in getint
     return self._get(section, int, option)
   File "/usr/lib64/python2.7/ConfigParser.py", line 356, in _get
     return conv(self.get(section,option))
   File "/usr/lib64/python2.7/ConfigParser.py", line 607, in get
     raise NoSectionError(section)
ConfigParser.NoSectionError: no section: 'ProductConfig'

 

Environment

ATP 3.2.0 Virtual Edition

Cause

Only known cause to date is insufficient resources for the virtual guest within ESXi configuration.

Resolution

 

1. To check the number of CPUs, at the CLI, type:
   show -i | grep cpu
    
2. To check the amount of RAM, at the CLI, type:
   show -i | grep Memory
    
3. If there are less than 12 CPUs, delete the existing virtual machine and create one which has 12 or more CPUs
4. If there is less than 48GB RAM, delete the existing virtual machine and create one which has 48GB RAM or more
5. If there are 12 CPUs and 48GB RAM, then cold boot the virtual machine using VMWare ESXi web console