After upgrade to 8.5 RU3 the Client Health panel (flip deck) in the right pane is missing

Products

• IT Management Suite

Issue/Introduction

After upgrading to ITMS 8.5 RU3, when a computer is selected, under Manage > Computers-- in the right pane there is usually a section containing General, Hardware, Agent Health, and other client statistics are missing.

After upgrade to ITMS 8.5 RU3 didn't have the flipbook section for Computer view and/or for Software view:

Environment

SMP 8.5 RU3 (upgraded from a previous version)

Cause

Known issue. The problem arises for users who, before updating to the new version, resized panels. The panel's height was saved to the UI settings as a double type. After updating, the values of this type were processed incorrectly.

Resolution

This issue was been reported to the Symantec Development team a fix was added to ITMS 8.5 RU4.

In the meantime, the following steps are recommended to address the issue with ITMS 8.5 RU3 release. The query below sets the height of the flipbook to the default value of a supported type:

1. Close the SMP Console.
2. Stop IIS (W3SVC.exe) service.
3. Run the following query against your database:

   -- create the temp table
   CREATE TABLE #xmldata
   (
       Guid uniqueidentifier NOT NULL,
   StateXml xml NOT NULL
   ) 

   INSERT INTO  #xmldata
   SELECT Guid, CAST (State AS XML ) AS [State] 
   FROM Item WHERE Name like '%ECV_CONFIGURATION_ITEM_%'

   -- update ComputerContentPaneHeight to default value
   UPDATE #xmldata 
   SET StateXml.modify ('replace value of (//ComputerContentPaneHeight/text())[1] with "320"')

   -- update SoftwareContentPaneHeight to default value
   UPDATE #xmldata 
   SET StateXml.modify ('replace value of (//SoftwareContentPaneHeight/text())[1] with "320"')

   -- update the original table using the primary key
   UPDATE Item
   SET Item.State = CAST(CAST( #xmldata.StateXml as nvarchar(max) ) as ntext )
   FROM Item
   INNER JOIN #xmldata ON Item.Guid = #xmldata.Guid

   DROP TABLE #xmldata

4. Start  W3SVC service.