Unable to install Endpoint Protection Mobile on Android 10

Products

• Endpoint Protection Mobile

Issue/Introduction

Installing SEP Mobile on Android 10 gives a message about a public store restriction.

SEP Mobile may also "crash", or "lock up the phone". 

When trying to give SEP Mobile location permissions, Android may give a message that "SEP Mobile isn't responding".

Environment

Android 10

Cause

Android 10 requires SEP Mobile to be installed within the Android Enterprise work profile using an App Configuration, and Android for work has not been configured in the org yet.

Resolution

Configure Android Enterprise with SEP Mobile according to the integration settings for your chosen MDM/UEM/EMM provider.