VIP Enterprise Gateway RADIUS Validation Server Not Starting After Reboot when Business Continuity Enabled
Article ID: 176298
Updated On:
Products
Issue/Introduction
After rebooting the server where the VIP Enterprise Gateway is installed, the validation servers will not start back up automatically the Business Continuity option has been set to automatic.
Environment
VIP Enterprise Gateway 9.8.4 or later.
Cause
When Business Continuity in the VIP Validation Server settings is set to automatic, that service will start when the VIP Health Check service confirms VIP Service cloud connectivity.
After a system reboot, VIP Cloud service connectivity can be delayed due to network conditions, proxy connection delays, high server resource utilization, etc. When this happens, the Validation Server does not receive a timely connection confirmation from the Health Check service and fails to start, and requires the administrator to manually start the services.
Resolution
This issue was addressed in Enterprise Gateway 9.9.2 and later by increasing connection delay tolerance.
If the issue persists after upgrading to 9.9.2 or later and requires manually starting the services from the VIP EG console, consider allocating additional memory\CPU resources to alleviate delays caused by stressed resources. Optionally, add an additional 2-minute delay to the Validation Server service(s) by setting them to automatic (delayed start).
To change the startup type:
- Open the Windows Services console.
- Locate the affected Symantec Validation Authentication Services.
- Right-click on the service and select Properties.
- Under Startup Type change the drop-down from Automatic to Automatic (Delayed Start).
- Click OK.
- Repeat this process for each validation server that did not automatically restart after the reboot.
- Do not modify the Symantec VIP Health Check Service.
(Adding additional server memory or CPU resources may also remedy the delays.)
Additional Information
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