After upgrading to latest ITMS version, getting error: The file /altiris/TaskManagement/ClientTask/Authenticate.aspx does not exist.

Products

• IT Management Suite

Issue/Introduction

You noticed the following error entry on his NS logs after he upgraded to the latest ITMS release version:

HTTP Request failed:
 /altiris/TaskManagement/ClientTask/Authenticate.aspx

The file '/altiris/TaskManagement/ClientTask/Authenticate.aspx' does not exist.
   [System.Web.HttpException @ System.Web]
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, BooleanallowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp,
Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean
throwIfNotFound)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&completedSynchronously)

Exception logged from:
   at Altiris.NS.UI.AltirisWebApplication.ReportApplicationError(System.Web.HttpContext)
   at Altiris.NS.UI.AltirisWebApplication.Application_Error(Object, EventArgs)
   at System.Web.HttpApplication.RaiseOnError()
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpContext, AsyncCallback)
   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.IIS7WorkerRequest, System.Web.HttpContext)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr, System.Web.RequestNotificationStatus&)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr, System.Web.RequestNotificationStatus&)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)

HTTP [GET]:
https://SMPserver.example.com/altiris/TaskManagement/ClientTask/Authenticate.aspx
 ip: [10.16.xx.xx]; x-sma-version: [8.5.3035.0];
 response: [200 OK];

----------------------------------------------------------------------------------------------------
Date: 10/28/2019 9:57:35 AM, Tick Count: 328216390 (3.19:10:16.3900000), Host
Name: USVIR02550, Size: 2.97 KB
Process: w3wp (12588), Thread ID: 68, Module: w3wp.exe
Priority: 1, Source: WebApplication

If you look at the following link
http://localhost/altiris/TaskManagement/ClientTask/Authenticate.aspx

it returns:

Page Not Found  
  The requested page could not be found. Either go back, correct the entered URL
or choose one of the links specified below.  
   
 Related links: • Symantec Management Console

The file '/altiris/TaskManagement/ClientTask/Authenticate.aspx' does not exist.

Environment

ITMS 8.x

Cause

Known issue. There are client machines and Site Servers that are not up-to-date as far as agent and plugin versions.

Resolution

Make sure your client machines and Site Servers have the upgrade policies turned on and that they are able to upgrade to the respective most up-to-date versions.