No NDF data available for mails which detected as Malware by Cynic

Products

• TouchDown
• Email Security.cloud

Issue/Introduction

For Cynic detection, NDF ”all" request feeds "emailInfo" but no "incident" information comes up occasionally.

Environment

Email Security.cloud

Resolution

Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.