While Upgrading to ITMS 8.5 RU3, the Install Readiness Check says the Microsoft IIS WWW service is not installed.

Products

• IT Management Suite

Issue/Introduction

While trying to upgrade to ITMS 8.5 RU3, Symantec Installation Manager (SIM) during the "Install Readiness Check" (IRC) process shows that Microsoft IIS World Wide Web service must be installed.

 

The NS logs shows:

Entry 1:
Install Readiness Check 'IIS_85RU3' Failure: Microsoft® IIS, Result 'Microsoft® IIS WWW Service not installed'
-----------------------------------------------------------------------------------------------------
Date: 10/25/2019 3:28:49 PM, Tick Count: 4022900468 (46.13:28:20.4680000), Size: 407 B
Process: SymantecInstallationManager (15600), Thread ID: 18, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.Automation.Output.ReportError
File: C:\ProgramData\Symantec\SMP\Logs\SIM 2019-10-25 15-27-53\a.log

Entry 2:
Install Readiness Check Result: Test IIS_85RU3: Failure, Requirement: Microsoft® IIS; Current: Microsoft® IIS WWW Service not installed
-----------------------------------------------------------------------------------------------------
Date: 10/25/2019 3:28:49 PM, Tick Count: 4022900453 (46.13:28:20.4530000), Size: 471 B
Process: SymantecInstallationManager (15600), Thread ID: 18, Module: SymantecInstallationManager.exe
Priority: 4, Source: Symantec.Installation.Context.WizardProcess.ReadinessCheckManager.DoInstallReadinessChecks
 

 

Environment

Upgrade to ITMS 8.5 RU3
SIM 8.5.5006

Cause

Known Issue. We added 2 more IIS roles to check in ITMS 8.5 RU3:

• IIS-StaticContent
• IIS-WebSockets

Resolution

We will "re-wording" the text message.

Please follow the steps from "Click to automatically install and configure the required IIS Role Services"

Click Yes to continue.

The NS logs will run the proper installation of those missing features:

PerformInstallReadinessFixAndCheck - Automatically resolving Critical condition for IIS_85RU3
-----------------------------------------------------------------------------------------------------
Date: 10/25/2019 3:33:31 PM, Tick Count: 4023182671 (46.13:33:02.6710000), Size: 437 B
Process: SymantecInstallationManager (15600), Thread ID: 22, Module: SymantecInstallationManager.exe
Priority: 4, Source: Symantec.Installation.Context.WizardProcess.ReadinessCheckManager.PerformInstallReadinessFixAndCheck
 

Note:

In some cases you may still see that IIS World Wide Web Service must be installed after letting SIM install the missing features:

Usually this means that a Server restart is needed. The NS logs should display something like this:

Install Readiness Check 'IIS_85RU3' Failure: Microsoft® IIS, Result 'Reboot is required to complete Microsoft® IIS WWW Service installation'
-----------------------------------------------------------------------------------------------------
Date: 10/25/2019 3:35:14 PM, Tick Count: 4023285062 (46.13:34:45.0620000), Size: 437 B
Process: SymantecInstallationManager (15600), Thread ID: 22, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.Automation.Output.ReportError

Proceed with the Server reboot and after that launch SIM again and continue with the 8.5 RU3 upgrade process.