Where can I view notifications that my end users have received

Products

• Endpoint Protection Mobile

Issue/Introduction

My end user lets me know that they have received either a push notification or email about Symantec Endpoint Protection Mobile (SEP Mobile). I want to view what they received.

Where can I see push notifications and emails that have been sent out by SEP Mobile?

Resolution

In the SEP Mobile portal you can see the emails that were sent to particular users and see if a push notification had been sent to the device by doing the following:

1. Sign into the SEP Mobile portal
2. Open the USERS & DEVICES tab
3. Select a device
4. On the right side of the page, below the device details section there is a "Device log" section click it to expand it.
5. If any notifications or emails have been sent in the device log section you will be able to see either "Push notification sent" and/or "Email sent." For emails that have been sent you can click on the link that is below the "Email sent" to view the email.