Accessing the Detect App on CloudSOC Returns an Error

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

After initial provisioning of a new tenant, an error message is returned when trying to access the Detect app (CloudSOC > Detect).

"Bad response from provided query. Reference: b7cb9f63-c99d-4995-8aa4-6e227f046c82"

Cause

The CloudSOC Detect indexes were not created during the tenant's provisioning.

Resolution

Contact Technical Support, reference this article, and provide the Reference ID from the error.