SEP Mobile was restored from a backup, but is missing the Symantec Endpoint Protection Profile. Please contact support to re-install the missing profile.
This can happen when:
Remove SEP Mobile application from the device completely, and ensure any existing Skycure or Symantec profiles have been removed.
Then reinstall SEP Mobile using your EMM/MDM/UEM
Ensure the APN certificate is valid and current with your EMM/MDM/UEM provider.
If using a firewall, proxy, or other UTM device to filter IP addresses, ensure to allow the SEP Mobile IP addresses. See Setting up your network configuration for Symantec Endpoint Protection Mobile for reference.