While using "End User Notification" Task,
ITMS 8.5 RU2
This particular task (End User Notification) does not search for tokens in BODY, when the message type is any of the following:
But, if the same token with was found in the TITLE (which is always tokenizeable), than token value goes to client and gets replaced in entire content, including BODY.
This issue has been reported to the Symantec Development team. A fix has been targeted for ITMS 8.5 RU3 release.
This problem appears if HTML selected in Body.
If select Plain text, notification works as expected.
Workaround: don't use HTML, use "Plain text" for BODY