A Package is not downloading from local Package Server

Products

• IT Management Suite

Issue/Introduction

A Package is not downloading from the local Package Server.  Either it is not downloading at all, or it is downloading from somewhere else, like a Package Server near the Notification Server (NS).

Environment

ITMS 8.x

Cause

1. The Package is not being downloaded
2. The Agent is downloading from the NS or a close Site Server
3. The Agent is downloading from the wrong Package Server

Resolution

1. Make sure the agent is fully operational.
   • Agent is not stopped and is functioning properly.  Restart it if needed.
   • Codebases (UNC or HTTP(s)) are not available for the Local Package Server
   • Select the Package in the Package Server Agent UI, and Refresh Package Status
2. Agent may not be in a Site
   • Make sure the system's Subnet is assigned to a Site
   • If the System is in a Site, the Package Download will always come from the Site's Package Server, unless a timeout has occurred.
3. The Agent / Subnet may be added to the wrong Site.

NOTE: It is possible to manually add agents to a specific Site Server if needed.