Password entered is not correct error when uninstalling SEP client

Products

• Endpoint Protection

Issue/Introduction

After installing or upgrading the Endpoint Protection client to 14.2 RU1 with a specific combination of special characters, when uninstalling or upgrading the SEP client the client prompts for a password but does not accept the correct password.

"Password entered is not correct"

Environment

• 14.2 RU1
• 14.2 RU1 MP1
• Certain password combinations with special characters do not work

Cause

Password validation was a consolidated to a single class. The uninstall password method was not updated to use this class. 

Resolution

This issue is fixed in Symantec Endpoint Protection 14.2.5323 (14.2 RU2). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.